Returns & Exchanges

At jentestore, we want you to love your fashion finds, which is why we offer a 30-day hassle-free return window for all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log into your jentestore account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all designer tags, dust bags, and accessories are included to qualify for a full refund.

• 3.
  Ship the Package

  Affix the prepaid return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.