Frequently Asked Questions

Everything you need to know about shopping with jentestore.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between slim, regular, and oversized styles.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you restock items that are sold out?

Many of our core pieces are restocked regularly. For limited edition collections, we recommend signing up for 'Back in Stock' notifications on the specific product page.